Headway Jersey Brain Injury Charity has always taken great care over the data that we hold for the service users and contacts that we work with.

Privacy Policy / Data Protection Policy

Our updated Data Protection Policy is detailed below and is available on our website.

Our Privacy Policy – your information, your rights and how we use it

Headway (Jersey) Limited is committed to protecting your personal information.

Our Privacy Policy contains important information about what personal details we collect; what we do with that information; who we may share it with and why; and your choices and rights when it comes to the personal information you have given us.

We may need to make changes to our Privacy Policy from time to time. Please check back here. If there are important changes such as changes to where your personal data will be processed, we will contact you to let you know.

If you require access to the data we hold on you, we may require additional information from you to confirm your identity before we release any data we hold.

Who we are

We are Headway (Jersey) Limited, Brain Injury Charity.

This Privacy Policy applies to Headway (Jersey) Limited

How to contact us

If you have any questions about our Privacy Policy or the information we collect or use about you, please contact:

FAO Data Controller

Headway(Jersey)Limited. Le Coie Centre, Springfield Road, St Saviour, Jersey. JE2 7DN


Information we collect and use

Information about you that we collect and use includes:

Information about who you are e.g. your name, date of birth, address and contact details

Information about your contact with us e.g. meetings, emails / letters and phone calls

Information on your contact points in case of an emergency

Professional contacts, for liaison purposes if required, e.g Doctor, Social Worker

With your consent, information classified as ‘sensitive’ personal information e.g. relating to your health. This information will only be collected and used where it is needed to provide the service you have requested or to comply with our legal obligations

Where we collect your information

We may collect your personal information about you, from a variety of sources, including:

A Consent form for a service we provide

phone conversations with us

emails or letters you send to us

meetings with one of our team members

registering for an event with us e.g. Carers event, Fundraising activities

participating in surveys to help us understand you better and improve our services

our online services such as websites and social media

make a donation to us

request marketing to be sent to you

give us feedback on our work

Third parties or publicly available sources. We may receive personal information about you from various third parties and public sources as set out below:

o Identity information, and contact and financial details from third party organisations with whom we fundraise in partnership (for example, when you sign up for an event or fundraise for us though a third party such as the London Marathon or through fundraising websites such as JustGiving and Virgin Money Giving); and

o Identity information, contact and financial details, and health information from third party organisations to whom you gave permission to share your details with us, including your GP, States of Jersey Health & Social Services dept or other charities and agencies.

What we collect and use your information for

We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:

it is necessary to provide the service you have agreed to participate in following assessment. e.g. Day Centre, Specific Rehabilitation

it is necessary for us to meet our contractual, legal or regulatory obligations e.g. accounting for promotional prizes and to tell you about changes to Terms and Conditions or for the detection and prevention of fraud

it is in the legitimate interests of Headway (Jersey) Limited e.g. to deliver appropriate information and guidance so you are aware of the options that will help you get the best outcome from our services

where we need to process your information to better understand you and your needs so we can send you more relevant communications about the services you use with us and to develop new services into the future

it is in the legitimate interests of a third party e.g. crime reduction

it is necessary for us to meet our legal or regulatory obligations e.g. to verify your identity

it is in the legitimate interests of Headway (Jersey) Limited e.g. to understand our user demographics and use of our website and online services

to send invoices or reminder notices or otherwise notify you of changes to our online services, and any other purpose related to or ancillary to any of the above.

Marketing and communications preferences for receiving information from us about our support services, research, campaigning, volunteering and fundraising activities (including ways to donate) and how you would like us to communicate with you

If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our services.

Who we may share your information with

We may share your information with third parties for the reasons outlined in ‘What we collect and use your information for.’

These third parties include:

Headway (Jersey) Limited employees

Companies we have chosen to support us in the delivery of the services we offer to you or companies who can help us in our contact with you, for example an internet service provider.

Health providers like States of Jersey Health & Social Services dept or other agencies and charities, to whom we might refer you for additional support as part of delivering a service to you.

Where we wish to share your personal information with third parties who are not listed above then we shall seek your consent before doing so, unless the data is anonymised (i.e. it does not identify individuals) – in which case we may share the information without first obtaining your consent.

We will never sell your details to someone else. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.

Where your information is processed by Headway (Jersey) Limited

All of the information provided to Headway (Jersey) Limited is processed by us in Jersey

How we protect your information

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake training on this.

Our security controls are aligned to good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.

Protection of Personal Data

Protection of all service user information provided or received by us is of paramount importance to us. Headway (Jersey) Limited goes to great lengths to ensure that the information provided to us in the course of our business is kept secure at all times. Headway (Jersey) Limited is a Data Controller under the GDPR, in line with the Data Protection (Jersey) Law 2018 and the Data Protection Authority (Jersey) Law 2018 and any personal and financial information that we hold about you will be held on secure server/computer and/or in paper files and processed subject to the GDPR. This information will be used to deal with queries and to bring to your attention additional services that may be of benefit to you. If we are advised that the confidentiality of your information is breached, we will inform you as soon as possible if the breach is likely to result in a high risk of adversely affecting your rights and freedoms. We also have a duty to report certain types of personal data breach to the relevant supervisory authority within 72 hours of becoming aware of the breach, where feasible. We will document all breaches regardless of whether or not reporting is required.

How long do we keep your information?

We have detailed in this Privacy Policy the ways in which individuals can have their information deleted from our records or request amendments to the data we hold.

The information we hold for individuals will be maintained for the course of our ongoing business to maintain correct client/user records. Information will be deleted in line with Headway (Jersey) Limited’s retention policy.

The individual rights available to you

You have several rights in relation to how Headway (Jersey) Limited uses your information. They are:

Your right of access

You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request.

We reserve the right to charge a small administration fee for requests that are manifestly unfounded or excessive.

Your right to be informed

You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with, if at all.

Your right to request deletion

We shall, upon receipt of a written request from the Service User, return all Service User Personal Data at the end of the provision of the Services to which the Service User Personal Data relates, otherwise it will remain on file in accordance with our retention policy. This will not apply to any Service User Personal Data that we must retain in accordance with any legal and regulatory requirements, and will be directed by any guidance that has been issued in relation to deletion or retention by the Office of the Information Commissioner

You can ask for your information to be deleted or removed if there is not a compelling reason for Headway (Jersey) Limited to continue to have it.

We reserve the right to charge a small administration fee for requests that are manifestly unfounded or excessive.

Your right to request that your personal information be rectified

If your personal information is inaccurate or incomplete, you can request that it is corrected.

We reserve the right to charge a small administration fee for requests that are manifestly unfounded or excessive.

Your right to restrict processing

You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.

How to make a complaint

We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Policy, please contact us directly and we will work to resolve any issues.

If you are still unhappy, you can complain to the Office of the Information Commissioner. Their contact details are:

Information Commissioner’s Office One Liberty Place,

Liberty Wharf,

La Route De La Liberation,

St Helier,

Jersey JE2 3NY

Tel: +44 (0)1534 716530




By completing an online enquiry complaints form by following the link below: